Personal Data Policy

We care about the protection of your privacy. That is why we uphold the utmost confidentiality of your personal data.

Personal data is any information that directly or indirectly identifies you. In this Personal Data Protection Policy, we explain the type of personal data we collect, how your data is processed, the security measures we implement, and your rights.

We comply with European and French regulations on the Protection of Personal Data and Privacy ((EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and the amended version of the French Data Protection Law (Informatique & Libertés) no. 78-17 of 6 January 1978).

ISISPHARMA is equipped with an IT system aimed at collecting and processing the personal data of Users (visitors to the website, users of our products). Our Personal Data Protection Policy provides information on how Isispharma, along with the assistance of its partners, processes your browsing and personal data when you use our Website or our services.

The companies of the Dewavrin Cosmetics Group that may be led to process your personal data are the following: 

  • Isispharma France SAS,
    29 avenue de la Marne, Parc des 3 Chênes – 59290 Wasquehal, France
  • TLM Dermato,
    29 rue Maurice Flandin, Immeuble Le Forum – 69003 Lyon, France
  • Isispharma Gmbh,
    Bahnhofstrasse 12 – 3900 Brig, Switzerland
  • Isispharma Morocco,
    n° 62, Forum Bab Abdelaziz, angle Bd d’Anfa – Casablanca, Morocco
  • SISCOL Farma,
    Bogota DC, 814, Colombia
  • Isispharma Derma SRL,
    25 Strada Emil Racovita, Sectorul 4, Bucharest, Romania.

Your personal data may also be disclosed to our business partners for commercial, marketing or promotional actions carried out through conventional or automated means.

We may update our Policy at any time and these modifications will take effect immediately. Therefore, we urge you to consult this text regularly in order to ensure you have the latest information available.

By using our Website, you accept the terms of this Policy and authorize us to collect, use and disclose your personal data in accordance with this Policy. This Policy applies to all the personal data you provide us with directly or indirectly. If you do not agree with the terms of this Policy, we urge you not to use our website.

Data processing and recipients of personal data


The information concerning you that we have collected will be processed for the purposes of fulfilling and analyzing the claims and requests you make via our Website.   This information includes your email address, home address, telephone number, and browsing data of your computer.

This data may be processed, in complete anonymity, for the purposes of creating business statistics.

In accordance with European regulation, ISISPHARMA guarantees that personal data will not be transferred to countries that do not comply with the European General Data Protection Regulation.

We are the recipients of the Personal Data you provide when you access and use our Website or our Services. In other words, this data is subject to use by us and by the Companies of the Dewavrin Cosmetics Group mentioned above in order to provide you with the services you have requested or information concerning our services or offers.

Data is transferred, only upon your request or with your explicit consent, to third parties so they can process the data or outsource the processing of data. Recipients of data may include our partners, Marketplaces, banks, logistics service providers and carriers, anti-fraud authorities, business partners, marketing and public relations agencies, or the Website host.

Data collection and possible data transfers are aimed at: 

  • Fighting fraud and complying with legal obligations.
  • Managing telephone calls, any recordings of calls, and sending mail in the post.
  • Personalizing content of websites and mobile applications.
  • Performing maintenance or technical operations on the Website.
  • Collecting customer reviews.
  • Hosting.

Retention period of personal data and right of access and right to rectification 


The data retention period varies depending on the purpose of processing.
As such, data required to fulfill our legal obligations is retained for the period necessary to fulfill our legal obligations, according to periods set by law. For example, for claims related to the use of a product, this period is ten years after the last market release of said product. 

For all other requests, data is retained for three years (applications, product information queries…).
For cookies, the retention period is thirteen months.
Data collected from our statistical studies is anonymized and may be retained for as long as we need to use it. 

You have the right of access, right to rectification,  data portability, erasure, and to restrict processing of your data.
You may request additional information about data processing, object to the processing of data concerning you, or exercise your rights at any time by writing an email to

You may also submit a claim to the French Data Protection Authority (CNIL).